Refund policy

Changed your mind or need a different item? Qurexia accepts return requests within 30 days of delivery when items meet the conditions below.

Requesting a return

Email michaelcarrasquillo175@yahoo.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Return shipping cost

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

What qualifies

• Item must be unused, clean, and free of pet hair/odor
• Final-sale pet SKUs are not eligible
• Proof of purchase required
• Opened consumable pet products are typically final sale

Returns we cannot accept

• Chewed or damaged goods after delivery
• Unauthorized returns
• Used pet beds/soft goods with hair or odor
• Opened food/treats/consumables
• Final-sale items

Return checklist

1. Email michaelcarrasquillo175@yahoo.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Authorized returns move faster when you include clear photos of any defect.

Getting your money back

After inspection, approved refunds go to the original payment method within 5–10 business days.

Check size guidance for your pet on the product page before ordering. Exchanges depend on current inventory; include the preferred replacement SKU when you contact us.